Castle Bay products have been manufactured under the highest standards of quality and workmanship. Most Castle Bay faucets are backed by Castle Bay's Lifetime Limited warranty. For details on the warranty, click here.
Any claims must be made in writing by filling the form below or sending an email to warranty@castlebaysinks.com, accompanied by the original proof of purchase (ie. original receipt). The original sales receipt must be retained by purchaser and is the only acceptable proof of purchase.

Click below to download a complete version of the Warranty.

Stainless Steel Sink
Stainless Steel Kitchen Faucet
Bathroom Faucet
Soap Dispenser and other Accessories
Bossino Rangehood
BlueFresh Filter System

WARRANTY CLAIM PROCEDURE

Before making a warranty claim, please read over our Warranty information to determine what it says regarding the item you believe requires warranty.
1. Complete the ONLINE form below, including the Required Contact Information below.
2. Provide sufficient description of the defective product.
3. Provide picture(s) along with the description. A picture is worth a thousand words. Email the picture(s) to warranty@castlebaysinks.com
4. Take a picture of the purchase receipt and send to us by fax (1-888-505-2522) or email (warranty@castlebaysinks.com)

Due to internet security risk to uploading files to our server, please email pictures and a copy of the original receipt to warranty@castlebaysinks.com.

Purchaser's Fullname

E-mail address

Telephone

Your Full Address

Date of Purchase

Store of Purchase

Receipt # (email receipt as attachment separately to warranty@castlebaysinks.com)

Product Model Name

Description of the Issue:

NOTE:Replacement part(s) under Warranty is Free. Shipping charge and handling fee is $10+HST.




Direct Email:

Warranty Service Related: warranty@castlebaysinks.com