SUBMIT THE FORM BELOW FOR RETURN/EXCHANGE, MISSING PARTS, ETC.

1. Complete the ONLINE form below, including the Required Contact Information below.
2. Provide reason of the return/exchange.
3. Provide picture(s) along with the description. A picture is worth a thousand words. Email the picture(s) to service@castlebaysinks.com

You can also download the Dealer Claim Form and fill out manually.

IMPORTANT NOTE

  • Upon receipt a product, you must thoroughly examine the product and notify sales@castlebaysinks.com as soon as possible for any damage especially shipping damage so we may made claims against the carrier FedEx. Claims for damaged goods cannot be accepted if notification for damages is not reported within 2 business days of receipt.
  • RETURN/EXCHANGE: All returns/exchanges after 14 days are subject to a restocking/handling charge of 25% and must be done within 20 business days from the date of purchase.
  • Any claims made after 20 days of receipt of goods cannot be accepted including missing parts, shipping or handling damage. Missing parts reported after 7 days can be purchased separately.
  • We reserves the right to EXAMINE the product prior to replacement or refund as store credit.
    Conditions not qualify for exchange or store credit refund:
    *** Minor scratches are NOT covered under warranty (the essence of stainless steel is scratchable and scratches will become less visible over time - see Warranty statement)
    ***Small dent on the rim of the undermount sink occurs during transit is not covered under warranty.
    CLAIMS ON INSTALLED PRODUCTS SHOULD USE WARRANTY FORM.

    Click here for a complete details of our Wholesale Policy.

    Company Name

    Your Name

    Email Address

    Telephone

    Dealer Company Address

    Date of Purchase

    Invoice #

    Product Model Name

    Description of the Issue: